We're here to help! Get in touch with our support team
Our support team is ready to assist you with:
Choose the best way to reach out to our support team:
Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday - Sunday: 10:00 AM - 4:00 PM (EST)
We typically respond to emails within 48 hours during business days
Before contacting support, try these common solutions:
• Try restarting the app
• Ensure you have the latest version from the App Store
• Restart your device
• Check your internet connection
• Verify that your payment method is valid
• Check your App Store purchase history
• Ensure you're signed in with the correct Apple ID
• Wait a few minutes for the transaction to process
• Ensure you have enough storage space on your device
• Check that the app has permission to access your photos
• Try creating the puzzle again
• Restart the app and try again
• Check your purchase receipt from Apple
• Restart the app to refresh your coin balance
• Contact us if coins don't appear within 24 hours
• Provide your transaction ID when contacting support
To help us assist you more quickly, please include:
We're constantly working to improve Rlkgton based on your feedback. Your suggestions and reports help us create a better puzzle experience for everyone!
Have an idea for a new feature or improvement? We'd love to hear it! Send your suggestions to nihq6588@163.com with "Feature Request" in the subject line.